Contact Us

121 W. Branch Street

Arroyo Grande, CA 93420

hello@shophellovillage.com

805-270-4944

Store Hours

Sun & Mon: CLOSED

Tuesday-Friday: 10am - 5pm

​Saturday: 11am - 4pm

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Seasonal Schedule

  • Fall Clothing – August 1st to February 1st

    • Costumes/Halloween

      • September 1-October 15

  • Winter Clothing – October 1st to February 1st

    • Thanksgiving

      • October 1-November 10

    • Christmas

      • November 1-December 10

    • Snow Gear​

  • Spring Clothing – February 1st to July 1st

  • Summer Clothing – April 1st to August 1st

Clothing, Shoes & Small Items

Larger & Specialty Items

  • One standard size grocery paper bag of clothing and one of non-clothing items, can be dropped off any time on Wednesday or Thursday. 
     

  • Drop-offs must be limited to once per week.
     

  • Items should be in season, gently used, stain and odor-free (such as cigarette smoke, old laundry smell, etc.).
     

  • If the item has small parts, ALL parts must be included. If the product requires batteries, working batteries must be included.

  • Items should be laundered, folded, and fit neatly into one paper bag. WE​ ​DO​ ​NOT​ ​WIPE​ ​DOWN​ ​ITEMS​ ​FOR​ ​YOU.​​ ​Please​ ​do​ ​this​ ​prior​ ​to​ ​coming​ ​in.

  • We offer 40% of the resale price.
     

  • The store credit you receive is not an offer for you to accept or reject. By dropping off, you have agreed for us to buy/sell your items at the price we deem acceptable. Please familiarize yourself with our pricing before dropping off. If you choose to consign your items, your funds will be available once your items sell. You may use your credit at any time. If you prefer a payout, you must request one by the 10th of the month. Payouts are made on the 15th of the month, via check, Venmo, or PayPal.

  • If you consign your items, and they do not sell, you can choose to donate or pick them up. If you choose to pick them up, you must do so within 5 days of being contacted, or they will be donated. 

  • It may take up to 3-4 weeks to price consigned items, depending on how backed up we are.

  • *​If​ ​you​ ​make​ ​a​ ​drop​ ​with​ ​us​ ​and​ ​the​ ​items​ ​are​ ​either​ ​meeting​ ​a​ ​specific​ ​need​ ​that​ ​we​ ​have,​ ​or​ ​they​ ​are items​ ​that​ ​sell​ ​very​ ​well​ ​for​ ​us,​ ​you​ ​may​ ​receive​ ​a​ ​message​​ ​that​ ​we​ ​would​ ​be​ ​happy​ ​to take​ ​a​ ​larger​ ​drop​ ​from​ ​you.​ This​ ​is​ ​a drop​ ​by​ ​drop​ ​invitation​ ​and​ ​you​ ​must​ ​receive​ ​the​ ​note​ ​in​ ​your​ ​previous​ ​transaction​ ​in​ ​order​ ​to​ ​bring​ ​in the​ ​allowed​ ​amount​ ​next​ ​time.

  • Most large items are put on consignment.

  • Large items can be dropped off during regular business hours, Wednesday or Thursday. If the store is busy, we may ask that you wait while we help customers trying to check out.

  • We request that you call the morning you are planning on bringing in a large item, to make sure we need it or have space for it.

  • Larger items are items such as highchairs, pack and plays, swings, bouncers, etc. We do not take cribs or nursery furniture/decor.
     

  • If the item has small parts they must all be included.
     

  • If the item requires batteries, working batteries MUST be included.
     

  • You must be able to fully assemble/disassemble the item for our employee to properly inspect.
     

  • We consign items with higher resale value such as strollers, co-sleepers, swings. Our general starting price is about 1/2 of the lowest available new retail price we can find online.

  • You will receive 40% of the selling price.
     

  • An initial price is decided upon for the first 30 days. After that, the price will be lowered by 10% the next 30 days, without notifying the consignor. If the item is still in the store after 60 days, it will go to 50% off.

  • You will have 5 days, after you are notified, to come pick up an item that didn’t sell, unless you selected donate. If we don’t hear from you, the item will be considered a donation after the 5th day pick-up period.

  • Once the item(s) sell, your funds will be in your account. You can use your credit in store at any time, or request a payout. Payouts need to be made by the 10th of the month, and are paid out on the 15th, via check, Venmo or PayPal.